Yes!  Our Emergency and Specialty hospital, located on the east side, is staffed with emergency doctors and nurses 24 hours 7 days a week.  Our doctors are always on-premises and ready to care for your pet at any time.

However, our Urgent Care facility, on the west side, is open Monday-Sunday, 8am-6pm.

An appointment or referral is not necessary to see our emergency doctors.   We will triage your case according to urgency, however we do our best to have your pet seen by a doctor as soon as possible. It is also helpful for pet-parents to call ahead so we can be prepared to treat your pet.

For our veterinary specialists, an appointment is necessary to allow our team to prepare for your visit and have dedicated time for your pet’s consultation and care.  Although many pets will be referred for services by their family veterinarian, a referral is not required. If your pet has a family veterinarian, our doctors will communicate closely to keep them informed of the care received and your pet’s progress.

Emergency Visit
The consultation fee is $150.00 which includes a comprehensive exam by our emergency veterinarian. If additional diagnostic test(s) and/or treatments are recommended, a treatment plan will be created for your pet and reviewed with you.

Internal Medicine, Surgery, Oncology, Ophthalmology and Neurology 
The consultation fee is $200.00 which includes a comprehensive exam by our board-certified veterinary specialist. If additional diagnostic test(s) and/or treatments are recommended, a treatment plan will be created for your pet and reviewed with you. A treatment plan will always be provided for additional diagnostics and treatments.

Dermatology The consultation fee is $257.00 which includes a comprehensive exam by our board-certified veterinary dermatologist. If additional diagnostic test(s) and/or treatments are recommended, a treatment plan will be created for your pet and reviewed with you. A treatment plan will always be provided for additional diagnostics and treatments.

Rehabilitation Therapy The consultation fee is $300.00 which includes a comprehensive exam by our rehabilitation therapist. If additional diagnostic test(s) and/or treatments are recommended, a treatment plan will be created for your pet and reviewed with you. A treatment plan will always be provided for additional diagnostics and treatments.

Urgent Care Visit
The consultation fee is $150.00 which includes a comprehensive exam by our urgent care veterinarian. If additional diagnostic test(s) and/or treatments are recommended, a treatment plan will be created for your pet and reviewed with you.

It is in the best interest of your pet to be examined before recommendations are made for care. If additional diagnostic test(s) and/or treatments are recommended after the physical exam and consultation, a treatment plan will be created for your pet and reviewed with you.

In some cases we are able to provide a ballpark estimate for commonly requested services. Please call us for more information.

We accept cash, VISA, Mastercard, Discover, CareCredit and Scratchpay.  Personal checks and American Express are not accepted.

Full payment is required at the time of service. A treatment plan will be provided for any recommended diagnostics and/or treatments. We gladly partner with CareCredit and Scratchpay to offer financing services to our pet parents. Please ask the team for more details.

We are happy to assist with submission of pet insurance claims to your pet’s insurance provider. We do have the ability to process Trupanion claims point-of sale.

Internal Medicine & Surgery Consults We recommend your pet arrive to the consultation on an empty stomach. We request your pet have no food after 10PM the night before the consultation. This allows for testing or procedures which require fasting to be performed on the same day of the consultation. Please continue to offer fresh drinking water at all times. Please bring your pet’s current medications to their appointment as well.

Dermatology Consults Please do not bathe your pet for 3 days before the appointment. Please do not clean your pet’s ears for 1 day before the appointment.

Please plan to arrive 10 minutes before your scheduled appointment time to allow for check-in and to give your pet extra time to become more comfortable at our hospital.

Our new client form and dermatology history form will be emailed to you before your initial consultation.

We will reach out to your referring veterinarian to request medical records. Please bring copies of any medical records, x-rays and current medications. Please bring the bottles with the prescription label.

Yes! Both locations have handicapped accessible parking. The Urgent Care main entrance has an automatic sliding door. The inner door can be automatically opened by pressing the red button in the vestibule. The Hospital also has push buttons to open the entrance doors.

Our virtual assistant (Cricket) was designed to make managing your pet’s appointments and prescription refills easier and more convenient than ever. Please click the link below to view our Virtual Support FAQ and learn more about what Cricket can assist you with.

After our customer service representative has checked your pet in, the assistant or technician will take your pet to the exam room.Your pet will have its weight and vital signs (temperature, pulse, and respiratory rate) checked by the technician and a history will be obtained. The doctor will review any medical records or x-rays provided by your family veterinarian and complete his/her exam of your pet. Our doctor will discuss his/her findings and any recommended diagnostics or treatments. A treatment plan will be created and reviewed with you.

Please help yourself to a complimentary beverage and snack while waiting in our lobby. We have complimentary wifi available for our clients.

We are happy to make arrangements to have you visit your pet while hospitalized. Please call and speak to your pet’s dedicated nurse to coordinate the best time for a visit.

Please note: Visitations can be tricky for pets. Sometimes visits are very well received by our guests and other times they become very anxious and stressed when they see their parents leave. For that reason we recommend you consider your pet’s personality, the medications they may be on while in the hospital, and the severity of their condition, and make a plan with your pet’s nurse for the best time to visit, if it is appropriate. Limited visits are allowed once per day as long as caseload allows. If the visit proves to have a negative impact on your pet’s healing due to anxiety after your departure their nurse or doctor will discuss this with you and possibly recommend halting additional visits for the duration of your pet’s stay.

There are many reasons for repeating diagnostics.  In certain cases an additional view is needed on an x-ray.  Oftentimes we analyze trends and bloodwork to see if values are improving.  For all diagnostics, the veterinarian/specialist will discuss why these diagnostics are being recommended.

Please call the hospital and speak to one of our care team members. A message will be sent to the pharmacy technician or correct doctor for approval. Please allow 24-48 hours for processing.

If your pocket pet, bird, reptile or small livestock animal requires emergency care, please call ahead so our staff can check with the emergency doctor on duty.

Our dermatologist, surgeons, oncologist, neurologist and internists only treat cats and dogs. Our rehabilitation therapy department sees other species (with the exception of reptiles) and our ophthalmology department sees most species. Please call for more information.

For domestic animals, please contact the Humane Society 541-382-3537.  For wildlife please call Think Wild’s Wildlife hotline 541-241-8680.