Answers to Common Questions

Yes! We have handicapped accessible parking. The main entrance has an automatic sliding door. The inner door can be automatically opened by pressing the red button in the vestibule. Our office is single story with a handicapped accessible restroom.

An appointment or referral is not necessary to see our emergency doctors.  We do our best to have your pet seen by a doctor as soon as possible. Whenever possible, it is helpful for owners to call ahead so we can be prepared to treat your pet.

For our veterinary specialists, we strongly encourage you to make an appointment.  An appointment allows our team to prepare for your visit and have dedicated time for your pet’s consultation and care.  Although many pets will be referred for services by their family veterinarian, a referral is not required. If your pet has a family veterinarian, our doctors will communicate closely to keep them informed of the care received and your pet’s progress.

Emergency Visit
The consultation fee is $90 which includes a comprehensive exam by our emergency veterinarian. If additional diagnostic test(s) and/or treatments are recommended, a treatment plan will be created for your pet and reviewed with you.

Internal Medicine & Surgery The consultation fee is $140.00 which includes a comprehensive exam by our board certified veterinary specialist. If additional diagnostic test(s) and/or treatments are recommended, a treatment plan will be created for your pet and reviewed with you. An estimate will always be provided for additional diagnostics and treatments.

Dermatology The consultation fee is $165.00 which includes a comprehensive exam by our board certified veterinary dermatologist. If additional diagnostic test(s) and/or treatments are recommended, a treatment plan will be created for your pet and reviewed with you. An estimate will always be provided for additional diagnostics and treatments.

It is in the best interest of your pet to be examined before recommendations are made for care. If additional diagnostic test(s) and/or treatments are recommended after the physical exam and consultation, a treatment plan will be created for your pet and reviewed with you.

We are able to provide a ballpark estimate for commonly requested services. Please call us for more information.

We accept cash, VISA, Mastercard, Discover, CareCredit and Scratchpay.  Personal checks and American Express are not accepted.

Full payment is required at the time of service. An estimate will be provided for any recommended diagnostics and/or treatments.  We gladly partner with CareCredit and Scratchpay to offer financing services to our clients. Please ask the team for more details.

We are happy to assist with submission of pet insurance claims to your pet’s insurance provider.

Internal Medicine & Surgery Consults We recommend your pet arrive to the consultation on an empty stomach. We request your pet have no food after 10PM the night before the consultation. This allows for testing or procedures which require fasting to be performed on the same day of the consultation. Please continue to offer fresh drinking water at all times.

Dermatology Consults Please do not bathe your pet for 3 days before the appointment. Please do not clean your pet’s ears for 1 day before the appointment.

Please plan to arrive 10 minutes before your scheduled appointment time to allow for check-in and to give your pet extra time to become more comfortable at our hospital.

Our new client form and dermatology history form will be emailed to you before your initial consultation.

We will reach out to your referring veterinarian to request medical records. Please bring copies of any medical records, x-rays and current medications. Please bring the bottles with the prescription label.

Internal Medicine & Surgery Consults We recommend your pet arrive to the consultation on an empty stomach. We request your pet have no food after 10PM the night before the consultation. This allows for testing or procedures which require fasting to be performed on the same day of the consultation. Please continue to offer fresh drinking water at all times.

Dermatology Consults Please do not bathe your pet for 3 days before the appointment. Please do not clean your pet’s ears for 1 day before the appointment.

Please plan to arrive 10 minutes before your scheduled appointment time to allow for check-in and to give your pet extra time to become more comfortable at our hospital.

Our new client form and dermatology history form will be emailed to you before your initial consultation.

We will reach out to your referring veterinarian to request medical records. Please bring copies of any medical records, x-rays and current medications. Please bring the bottles with the prescription label.

After our customer service representative has checked your pet in, the technician will take your pet to the exam room.Your pet will have its weight and vital signs (temperature, pulse, and respiratory rate) checked by the technician and a history will be obtained. The doctor will review any medical records or x-rays provided by your family veterinarian and complete his/her exam of your pet. Our doctor will discuss his/her findings and any recommended diagnostics or treatments. A treatment plan will be created and reviewed with you.

Please help yourself to a complimentary beverage and snack while waiting in our lobby. We have complimentary wifi available for our clients.

We are happy to make arrangements to have you visit your pet while hospitalized.  

There are many reasons for repeating diagnostics.  In certain cases an additional view is needed on an x-ray.  Often times we analyze trends and bloodwork to see if values are improving.  For all diagnostics, the veterinarian/specialist will discuss why these diagnostics are being recommended.

If your pocket pet, bird, reptile or small livestock animal require emergency care, please call ahead so our staff can check with the emergency doctor on duty.

Our dermatologist, surgeon and internist only treat cats and dogs.

For domestic animals, please contact the Humane Society 541-382-3537.  For wildlife please call ThinkWild’s Wildlife hotline 541-241-8680.

Don’t see your questions answered here? Just call or email us, we will be happy to help!

““I could write a thousand good reviews about you guys! Friendly and communicative staff that’s understanding and empathetic when your pet is in pain.”
–Hannha H.

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