What To Expect
You will first be greeted by one of our customer care specialists. Depending on the type of emergency your pet may be immediately taken to the treatment area for stabilization where we have access to life saving equipment. In these circumstances you may be asked to provide an immediate financial authorization.
If emergency stabilization is not needed an emergency technician will bring you into an examination room to assess your pet's vital parameters (heart rate, respiratory rate, and temperature) and obtain a history. Next, the emergency doctor will review the technician's notes and perform his/her own examination and discuss diagnostic and treatment options with you. You will be provided an estimate for the recommendations.
In some emergency cases hospitalization is recommended. In these cases, your pet will be closely monitored by our overnight technicians and staff. If any changes occur during the night we will be sure to update you.