Cricket is our new AI-powered chatbot designed to make appointment scheduling with VRCCO faster and easier for pet parents. Over the past two years, we’ve trained Cricket to understand our scheduling process so it can guide you in setting up the right services for your pet. Cricket asks a few quick questions to find the best appointment type, then checks our scheduling system to find a suitable time slot. Once you’re booked, our Client Service Representatives (CSR) team is alerted to gather any necessary records and confirm the appointment details.

Currently, Cricket can assist with scheduling, canceling, and rescheduling appointments. Cricket can also help schedule follow-up appointments based on your veterinarian’s recommendations and handle prescription refill requests!

You can find Cricket right on our website, and we’ve also posted QR codes in our lobby and on your pet’s discharge summaries for easy access.

We’d love to hear from you! Your feedback helps us improve Cricket to better serve you and your pet. Feel free to reach out to us with any thoughts or suggestions.

Cricket saves time by handling routine scheduling and refill requests. Instead of making multiple calls or checking your pet’s history, Cricket automates these steps for you, making it easier to set up appointments quickly and efficiently.

Cricket is now live on our website, and ready to assist with consultations, recheck scheduling and prescription refill requests.

Simply visit our website and look for Cricket’s chat icon. Whether you’re scheduling an appointment or handling a refill request, Cricket is here to help streamline the process.