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Dear Clients,

As we contend with the current COVID-19 outbreak, the Veterinary Referral Center of Central Oregon is committed to supporting our community. This includes protecting the health and well being of our staff, patients, and clients. To do so, we are working within the guidelines of the Centers for Disease Control and Prevention (CDC), American Veterinary Medical Association (AVMA), and State and Local Public Health Departments. Thank you all so much for your patience and cooperation.

– Team VRCCO

What to Expect During Your Appointment

  • As of 8/1, we are asking all customers and employees regardless of vaccination status to wear masks while indoors.
  • The lobby is still open with limited capacity.  We may ask you to wait by your vehicle once you are checked in due to limited lobby and exam room space. 
  • For those not interested in coming into our lobby we will continue to offer a concierge “curbside” approach for all appointments.

 

Our COVID-19 Practices

  • Increasing the frequency and scope of our cleaning and sanitizing procedures with an added emphasis on high-touch areas such as door handles, phones, counter tops, etc.
  • Altering protocols to preserve our personal protective equipment (PPE) and this includes using washable surgical gowns and re-using masks
  • Monitoring the health of our staff members and requiring them to stay home at the first signs of an illness or the potential exposure to someone who may be ill.

How Our Curbside Service Works

  1. Upon your arrival, remain in your vehicle and call the hospital at (541)210-9200
  2. Our parking lot has individually numbered parking spots. Provide the hospital staff with your parking spot number and wait for our staff to contact you. 
  3. Prepare your pet to be transferred to the care of our staff and keep all nonessential items with you such as your pet’s bedding, collar, leash, etc.
  4. Prepare to receive phone calls from our staff regarding your pet’s status, recommended treatment plans, estimated costs, payment options, etc.
  5. The check out procedure will then follow a similar workflow to the drop off procedure (i.e. wait in vehicle, call the hospital, etc.)

If you have any questions or concerns please call us at 541-210-9200